Protection of Your Personal Information at rws77
rws77 takes every member's privacy seriously. This policy explains in detail how we collect, store, use and protect your personal information throughout your use of our platform — from account registration to your financial transactions.
Our Commitment
Core Principles of Data Protection
Every decision regarding rws77 member data is made based on these six information protection principles.
Layered Data Security
All members' personal information and transaction data are protected using 256-bit SSL encryption. Access to internal databases is restricted to authorised staff only and is continuously monitored.
No Sharing Without Consent
rws77 does not sell, rent or disclose members' personal information to third parties for marketing purposes. Information is only shared when required by law or to process transactions requested by the member.
Full Control Belongs to Members
Every member has the right to access, update and request deletion of their personal information at any time. Requests are processed through our 24/7 support channels in Bahasa Malaysia and English.
Financial Data Secured
Your bank account details, Touch 'n Go eWallet, DuitNow, FPX and crypto wallet information (USDT, BTC, ETH) are stored with additional encryption. Full account numbers are never displayed again in the system.
Legal Compliance
rws77 operates under international licensing and complies with relevant data protection requirements. We respect members' privacy rights in line with recognised online gambling industry standards.
Periodic Policy Review
This Privacy Policy is reviewed and updated periodically to ensure it remains relevant to current industry practices. Members will be informed of any significant changes via their registered email.
Section 1
Information We Collect
In operating the rws77 online gambling platform, we collect personal information through several channels. Collecting this information is necessary to ensure a safe gaming experience, accurate transactions and compliance with international licensing requirements.
Account Registration Information
When you register a new account at rws77, we collect basic information needed to verify your identity:
- Full name as shown on your identity card (MyKad)
- Identity card number (MyKad) or valid identification document
- Date of birth — to verify you are 21 years of age or older
- Active email address for account communications
- Mobile number registered in Malaysia
- Username and password of your own choosing
Financial Transaction Information
To process your deposits and withdrawals, we keep transaction records that include:
- Payment method used (Touch 'n Go eWallet, DuitNow, FPX, USDT, BTC or ETH)
- Deposit and withdrawal amounts, including transaction history
- Date and time each transaction was carried out
- Transaction status and internal reference number
Minimum deposit is RM20 for all payment methods. Withdrawals are processed within 15 minutes to 2 hours.
Technical and Usage Data
Our system automatically records technical information when you use the rws77 platform:
- IP address and general area location (state/country)
- Device type, operating system and web browser used
- Pages visited within our platform and session duration
- Login and logout activity logs
- Cookie data and device identifiers for account security
rws77 never asks for your account password via email, SMS or live chat. If you receive any such request, please contact our support team immediately.
Table of Contents
24/7 Support
Have questions about your privacy or data? Our team is ready to help in Bahasa Malaysia and English.
Log In to ChatSection 2
How Your Information Is Used
rws77 uses the information collected solely for legitimate platform operation purposes and to improve the user experience. Below is a detailed explanation of each purpose of use.
Identity and Account Verification
Registration information is used to verify members' identity, ensure each account is unique and prevent fraud. This verification process also ensures that only individuals aged 21 and above can use our platform, in line with responsible gambling requirements.
Financial Transaction Processing
Financial data is used to process deposits and withdrawals accurately and securely. This includes a minimum deposit of RM20 via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrencies (USDT, BTC, ETH), as well as withdrawals processed within 15 minutes to 2 hours.
Service Communications
We use your email address and mobile number to send important account-related notifications — such as transaction confirmations, security alerts and policy updates. Bonus communications such as 100% welcome bonus offers of up to RM1,000 are also delivered through these channels.
Platform Improvements
Technical data and usage patterns are analysed in aggregate (without identifying individuals) to improve website performance, user interface and the overall gaming experience. This helps us offer better online slots, sports betting and live casino.
Fraud Prevention and Security
Login information, IP addresses and device data are used to detect suspicious activity, hacking attempts and unauthorised access. These measures protect not only our platform but also each member's account and funds directly.
Licensing Requirements Compliance
As a platform operating under international licensing, rws77 is required to maintain certain records to meet the audit requirements, anti-money laundering (AML) obligations and Know Your Customer (KYC) requirements set by the licensing authorities.
Section 3
Sharing Information with Third Parties
rws77 strictly limits the sharing of members' personal information with outside parties. Your information will not be shared, sold or disclosed to any third party except in the following circumstances:
Payment Service Providers
To process your transactions via Touch 'n Go eWallet, DuitNow, FPX, USDT, BTC and ETH, the minimum required transaction information is shared with the relevant payment processors. These providers are obligated to keep your data confidential.
Legal and Licensing Requirements
rws77 will disclose members' personal information if required to do so by a court order, a valid legal requirement or an official request from the licensing authority overseeing our operations. Such disclosure is made only to the extent required by law.
Platform Technology Partners
Game software providers that supply online slots and live casino games on our platform may receive anonymised game session data for technical purposes. Full names, identification card numbers or financial information are not shared with game providers.
⚠️ rws77 never sells or rents member data to advertisers, marketing companies or any other commercial entity. If you receive an offer claiming to come from a party that purchased data from rws77, it is a scam.
Data Sharing Policy Summary
Section 4
Use of Cookies and Similar Technologies
The rws77 platform uses cookies and similar tracking technologies to keep the website functioning properly and to improve the user experience. Our use of cookies is limited to technical and analytical functions only.
Essential Function Cookies
Required for login session verification, account security and critical platform functions. Cannot be disabled.
Analytics Cookies
Collects aggregated usage data that does not identify individuals, used to improve platform performance and interface.
Preference Cookies
Saves your language preference, display settings and account preferences so you do not need to set them again each time.
Third-Party Advertising Cookies
rws77 does not use third-party advertising cookies that track your activity across other websites.
You can manage cookie settings through your web browser settings. However, disabling essential function cookies may affect your ability to log in and use the rws77 platform fully.
Section 5
Your Rights as an rws77 Member
rws77 respects and recognises your rights over your own personal information. The following rights are available to all registered members and can be exercised through our support channels.
Right of Access
You have the right to obtain a copy of all personal information we hold about you at any time.
Right of Rectification
If any information is inaccurate, you may request us to update it promptly through 24/7 support.
Right of Erasure
You may request deletion of your account and personal data, subject to valid legal retention requirements.
Right to Restriction of Processing
You may request that we restrict the processing of your data under certain circumstances while an investigation or review is being carried out.
Right to Data Portability
You have the right to receive your data in a machine-readable format for transfer if you wish.
Right to Object
You may object to the processing of your personal data for specific purposes such as direct marketing at any time.
To exercise any of the above rights, contact the rws77 support team via live chat (24/7) or email at [email protected]. We will process your request within a reasonable period in line with the applicable operational and legal requirements.
Section 6
Data Retention Period
rws77 retains your personal information only for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by the applicable licensing and legal requirements.
Active Account Data
Your account and profile information is retained for as long as your account is active and in use. If your account shows no activity for an extended period, we will contact you via your registered email before taking any action.
Financial Transaction Records
Records of deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and crypto assets (USDT, BTC, ETH) are retained for the period required by international audit and licensing requirements, typically not less than five years from the date of the last transaction.
Technical Data and Logs
System logs, session data and activity records are retained for a shorter period, primarily for security purposes and technical troubleshooting. This data is deleted periodically according to our internal data management schedule.
After Account Closure
When your account is closed at your request, rws77 will delete or restrict your personal information that is no longer needed. However, certain records may need to be retained for a period specified by licensing requirements, financial laws or audit procedures.
🔒 Storage Security
All stored data is protected by the following security measures:
- 256-bit SSL encryption for all data in transit
- Additional encryption for financial data and passwords
- Role-based access control (RBAC) for staff
- Continuous 24/7 security monitoring
- Regular data backups and disaster recovery plan
- Periodic internal security audits
Section 7
Contact Our Privacy Team
If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us. The rws77 support team is available to assist in Malay and English.
Support Email
For more formal written enquiries regarding privacy, personal data or requests to exercise your rights, please email us at:
24/7 Live Chat
For a faster response, use the live chat function available on the rws77 platform. Our team operates 24 hours a day, 7 days a week and can assist in Malay and English.
Response Time
We aim to respond to all privacy-related enquiries within a reasonable period. Complex requests such as data deletion or data portability may require additional time to process properly, subject to the applicable licensing requirements.
Privacy Policy Updates
rws77 reserves the right to update this Privacy Policy from time to time to reflect changes in business practices, legal requirements or technology developments. When material changes are made:
- We will update the "effective date" at the top of this policy
- A notification will be sent to the email registered to your account
- A notice will be displayed on our platform when you next log in
- Continued use of the platform after the effective date means you accept the updated terms
FAQ
Frequently Asked Questions on Privacy
Answers to the most commonly asked questions about data protection and privacy at rws77.
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